Frequently Asked Questions
Everything you need to know about moving out and furniture disposal in Japan.
Absolutely! Move Out Japan is specifically designed for international students, foreign workers, and expats living in Japan. All communication is available in English, and we understand the unique challenges foreigners face when moving out in Japan.
Yes, 100% compliant. We follow Japan's Home Appliance Recycling Law and all local waste management regulations. All items are disposed through certified recycling channels.
We accept PayPay, bank transfer, LINE Pay, and cash on pickup. Payment is made after service completion for your peace of mind. We provide receipts in English and Japanese.
We cover major cities including Fukuoka, Saga, Tokyo, Osaka, Nagoya, Kyoto, Yokohama, Saitama, Chiba, Kawasaki, Sapporo, Kobe, Hiroshima, and Sendai. If you're unsure, contact us!
We typically respond with a quote within 24 hours. Once confirmed, we can schedule pickup within 2-7 days. For urgent situations, contact us on LINE for faster arrangements.
While we don't attend the official inspection, we ensure your apartment is completely cleared of unwanted items. This significantly increases your chances of getting your full deposit back.
We cannot handle hazardous materials, chemicals, gasoline, paint, or items containing asbestos. Standard household furniture, electronics, and appliances are all fine.
Yes, someone needs to be present to grant access. If you cannot be there, a trusted friend, colleague, or your real estate agent can be present instead.